Shipping Info Charlie Dee's

Shipping Info

Do you offer shipping worldwide?
Yes, we ship worldwide with the exception of a few areas with certain delivery limitations. If you’d like to verify if we can ship to your address, please email us at support@petit-charlie.com or send us a message on our social media pages.

What are your Shipping Methods?

  • Standard Shipping

    • Sent out on Mondays to Fridays during business hours, excluding holidays
    • Orders typically ship 4-6 business days after being placed

  • Expedited Shipping

    • Sent out on Mondays to Fridays during business hours, excluding holidays
    • Orders typically ship 2-4 business days after being placed

One-time free replacement for lost/stolen packages

What are your standard delivery times?

  • USA and Canada: 7-15 days after fulfillment
  • UK: 7-14 days after fulfillment

Note: Actual delivery time is still subject to the official website/notice of the local courier as it may be affected by flight arrangements, weather conditions, and other external factors.

Where can I find my tracking number?
When your items are shipped out, you should receive a notification from us via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, contact our customer support channels and we'll gladly assist you.
For more information, please send us an email at support@petit-charlie.com.

Are there customs charges?
International orders may incur additional tax or customs charges when they arrive at your location. This is virtually not something our customers encounter; however, in the event that it happens, it is your responsibility to pay any additional tax or customs charges. We advise that you check with your local authorities to see if any import charges may apply before you place an order.

Can I change the shipping address for my order?
Charlie Dee's is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping addresses are correct when placing your order.
If we have made an error, we will fully take responsibility and send you a replacement at no additional charge.

I think my package might be stolen/lost in transit, what do I do?
If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel:

  1. Check around your property, lobby, or mailroom, and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered.
  2. Wait 1-2 business days to see if the package is redelivered by the carrier.
  3. If the package is still missing after 2 business days, notify your local post office directly to file a claim. You can file a claim at your local courier by providing your tracking information.
  4. After filing a claim, wait for their response before contacting us.

Email us at support@petit-charlie.com with the reply from your local courier so we can assist you further.

Note: Charlie Dee's is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. For your peace of mind, we recommend opting for the expedited and insured shipping methods, which include a free replacement for stolen parcels.
We will consider an item lost in transit if the tracking information has no updates for 20 days. Please contact us at support@petit-charlie.com so we can process a replacement.

Free Gift Policy for Buy 1 Get 1 Free Offer
If a customer forgets to select the color for the free gift as part of the Buy 1 Get 1 Free Makeup Bag offer, we will automatically add a second bag in the same color as the purchased bag. This ensures the customer receives their free gift without any additional steps. If the customer wishes to exchange the automatically selected free bag for a different color, they can contact us at support@petit-charlie.com.